Terms & Conditions
By placing an order with DITC you are offering to purchase a product on and subject to the following terms and conditions.
To contract with DITC you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Products are not available to persons under the age of 18. It is an offence to sell or obtain liquor on behalf of a person under the age of 18.
DITC retains the right to refuse any offer made by you to purchase goods. If your order is accepted, we will inform you by email.
Our Contract with you for the sale of goods
General
A contract between us will not be formed until we send you confirmation by email that the goods you ordered have been dispatched to you. The dispatch of the goods constitutes acceptance of your offer to purchase.
The goods listed in the confirmation email sent at the time of dispatch will form the subject matter of the contract.
Pricing
While we do our best to ensure all details, descriptions and prices appearing on the Site are accurate, errors may occur. If we discover an error as soon as practicable and provide you with the option of reconfirming your order at the correct price or cancelling your order.
Delivery costs may be shared in addition to the price of the goods. These additional charges are clearly displayed where applicable and are included in the total cost.
All prices are quoted in Australian dollars.
Stock Availability
DITC endeavours to maintain published accurate records of stock at all times. If you order a product and the product is not in stock, we will contact you to offer an alternative product, if a reasonable alternative is available, at either the same or similar price. If there are no suitable alternative products to offer, a full refund of the cost of the product ordered will be provided through your payment method.
Payment
When we receive your order, we will conduct a standard authorisation check on your payment card to ensure there are sufficient funds to complete the transaction.
Delivery Pre-conditions
It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of a person under the age of 18 years. It is a term of the agreement that prior to taking delivery you will provide proof of age documentation for inspection by delivery personnel upon request.
You agree that we may rely on any person who is at the address you gave for delivery, and who takes receipt of your ordered products, as being authorised for that purpose.
Returns
DITC respects its customers rights under the Australian Consumer Law. We also accept that in rare situations, a product can be faulty, damaged or wrongly described. If this is the case, DITC will gladly exchange the product upon proof of purchase. We ask that you keep at least ¾ of the bottle for return. All returns and exchanges are handled via email info@ditc.wine
Delivery
Melbourne Metro (within 12km of Prahran)
Orders are dispatched within 72 hours of being received and generally delivered within 1-2 business days once picked up by our courier partners.
Victoria
Please allow 2-7 business days depending on your distance from Prahran.
Sydney Metro
For Sydney metro orders, please allow 2-3 business days.
Rest of Australia
For all other interstate orders, please allow 4-10 business days (up to 14 days for NT).