FAQs

Orders are generally dispatched within 72 hours of being received.

Once dispatched, please allow:

• Victoria: 2–7 business days

• Sydney Metro: 3–5 business days

• All other interstate orders: At least 10 business days

Delivery times are a guide and may vary depending on your location and the time of year.

If you have any questions about your order or delivery, please get in touch at info@ditc.wine.

Shipping is charged at a flat rate based on your location:

• Melbourne & Victoria: $15

• NSW & ACT: $20

• Queensland: $25

• SA, WA & Tasmania: $30

• Northern Territory: Please contact us for a shipping quote

Free shipping on all orders over $250.

DITC respects your rights under Australian Consumer Law. In the rare event that a product is faulty, damaged or not as described, we’ll happily arrange a replacement or exchange where appropriate.

For any returns or exchanges, get in touch at info@ditc.wine, or drop by one of our stores and our team will be happy to help.

We aim to have your wine on its way within 3 business days of receiving your order.

Once your order has been dispatched, you’ll receive a shipping confirmation from the courier with a tracking number so you can follow its journey to your door.

First, have a quick look in your junk or spam folder — it often ends up there.

Still can’t find it? Get in touch at info@ditc.wine and we’ll help you out.

Get in touch at info@ditc.wine as soon as you can and we’ll do our best to update your details before your order is dispatched.

Thankfully, breakages in transit are pretty rare. If something does get damaged along the way, our courier will usually let us know and we’ll arrange a replacement as soon as possible.

Once the replacement has been dispatched, you’ll receive a new tracking number so you can follow its delivery.

If your order arrives damaged and we haven’t already been in touch, please contact us as soon as possible and we’ll get it sorted.

Cork taint (TCA) is a pesky little thing that can rear its head without warning. If you think you’ve got a corked bottle, please keep at least ¾ of the wine in the bottle and bring it into one of our stores, or get in touch with us at info@ditc.wine.

Other faults such as oxidation, volatile acidity or excessive Brettanomyces can also make a wine unpleasant to drink. If you think something isn’t right, keep the bottle and get in touch.

We work with plenty of wines made in a very natural way, so some flavours and characteristics that might seem unusual are part of the style of certain wines and producers. That said, our mission is to sell you wine you find delicious, so if you’re not happy with a bottle, let us know.

Get in touch with us at info@ditc.wine. We’d much rather have a chat and find you something you’ll enjoy than have you suffer through a bottle you find gross.

Our mission is to play cupid between your tastebuds and a bottle of wine.

We do our best to make sure every order is packed correctly, but occasionally mistakes happen.

If something is missing or you’ve received the wrong wine, get in touch at info@ditc.wine and we’ll get it sorted as quickly as possible.

Not at the moment. We currently only ship within Australia.

We don’t currently offer express shipping as a standard option. If your order is urgent, get in touch at info@ditc.wine and we’ll see if we can arrange an alternative courier or delivery option.

If your order is still with us and hasn’t been handed over to the courier, we should be able to change the delivery address.

Get in touch as soon as possible at info@ditc.wine and we’ll see what we can do.

If your order is already with the courier, we may not be able to make any changes.

Absolutely. We have plenty of wines in our wine bar cellars that don’t always make it onto the website.

If you’re chasing something specific, get in touch at info@ditc.wine and we’ll see what we can find for you.

All pricing is in AUD and is exclusive of delivery charges.