Juice Box FAQs
When will I receive my subscription?
When you first subscribe, you’re being charged for the following month’s Juice Box.
For example, if you subscribe on the 13th of January, you’ll be debited on the 13th but this will be your February Juice Box. You won’t be charged again until the following month—i.e., the 1st of March.
Your first Juice Box will be dispatched within three business days.
Please allow 1-2 days for Melbourne metro, 3-7 days for regional Victoria, 2-3 days for Sydney metro and 4-10 days for all other states (10+ for NT).
When does my subscription start?
Your first subscription will be debited at the time you subscribe with every subscription thereafter debited on the same date you first subscribed.
For example, if you subscribe on the 13th of January, you’ll be debited on the 13th of each month following. We'll endeavour to get your wines out within a few days.
How much is shipping?
FREE Australia-wide!
Do you ship internationally?
Unfortunately, at this time we only ship within Australia.
Can I pause or cancel my subscription at any time?
Absolutely! You can skip a month, pause for a few or cancel through the 'Manage Subscriptions' section in your DITC account.
If you need a hand with this or anything else, don't hesitate to get in touch: juicebox@ditc.wine