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Juice Box FAQs

When will I receive my subscription?

If you subscribe between the 3rd and 28th of a month, you'll receive your subscription within three days if you live within the same day delivery zone (18km of Prahran). Your first subscription is technically for the coming month, i.e. if you subscribe on the 13th of January, you'll be debited on the 13th and this will technically be your February Juice Box. You won't be charged again until the 1st of March.

If you live outside of the same day delivery zone, we'll send your Juice Box as soon as possible with one of our courier partners. Please allow 3-7 days for regional Victoria, 2-3 days for Sydney metro and 4-10 days for all other states (up to 14 days for NT). 

If you subscribe between the 28th and the 3rd, you'll receive your Juice Box between the 3rd and 7th. For example, if you subscribe on the 30th of January, you'll receive your Juice Box between the 3rd and 7th of February. 

When does my subscription start?

Your first subscription will be debited at the time you subscribe with every subscription thereafter debited on the 1st of the month. For example, if you subscribe on the 30th of January, you'll be charged on the 30th and not charged again until the 1st of March. This is because your first Juice Box is technically your February subscription. 

How much is shipping?

FREE! Australia-wide! 

Do you ship internationally?

Unfortunately, at this time we only ship within Australia. Stay tuned!

Can I pause or cancel my subscription at any time?

Absolutely! You can skip a month, pause for a few or cancel through the 'Manage Subscriptions' section in your DITC account.

If you need a hand with this, don't hesitate to get in touch: juicebox@ditc.wine

What is a classic wine? What is a natty wine?

Classic – If you like wines that taste clean, precise and like your grandparents imagined, then this is for you. No surprises, just guaranteed deliciousness.

Natty – If you like edges and angles in your wine, are not afraid of agricultural products in their more raw state and want to taste wines in a style that your great great great grandparents would drink, then this is for you. Expect Pet Nats, orange wine, soify reds, and wine in all its naked beauty.

If you have any other questions, please get in touch! juicebox@ditc.wine